The role of cultural heritage in wellbeing perceptions: a web-based software analysis in two Italian provinces









  • Valentina Erminia Albanese Università di Pisa
  • Teresa Graziano Università degli studi di Sassari


In the last decades, the Internet and the Web have given citizens unprecedented possibilities of communication and contents co-creation, which produce a huge amount of data about the places which they live in. The advent of social Web has been recently upsetting patterns of re-territorialization, practices of urban experiences as well as uses of cultural heritage, growingly mediated by ICTs so that an extraordinary repository of online data and e-discourses has been affecting the imageries which territories are built on. As a result, analysing the territories and their tangible and intangible cultural assets through data retrieved from the Web has received considerable attention as a promising method for place-based applied researches focused on several territorial dimensions, ranging from sustainability to wellbeing and heritage. Particularly, this paper aims at critically exploring the role of cultural heritage in influencing the online narratives and perceptions of territorial wellbeing in two Italian provinces selected as case studies. Although the Web data use is not without its challenges, the paper is focused on a multi-method approach encompassing Web data retrieval, selection, classification and analysis, in addition to an exploration based on the Sentiment Analysis approach, aimed at investigating the online “sentiment” about local cultural heritage and its implications in terms of collective wellbeing in two selected Italian provinces. The main goal is to compare narratives about the interplay between cultural heritage and wellbeing in areas included in official rankings of quality of life, based on a set of indicators, with those co-created in the Web in order to provide new theoretical/methodological insights on the challenges and potentialities deriving from the use of web-based sentiment analysis methodologies in territorial research.


Negli ultimi decenni l’avvento del Web sociale ha scompaginato i processi di territorializzazione, le esperienze urbane e le percezioni del patrimonio culturale in modo così pervasivo che la mole sempre più consistente di dati online e narrazioni digitali può influenzare il modo in cui i territori sono percepiti. Di conseguenza, i dati estrapolati dal Web rappresentano una base informativa sempre più largamente usata per l’analisi dei territori e del loro patrimonio culturale tangibile e intangibile. In particolare, questo articolo esplora criticamente il ruolo rivestito dal patrimonio culturale nell’influenzare le narrazioni online e le percezioni del benessere territoriale in due province italiane selezionate come casi di studio. Nonostante alcune limitazioni metodologiche, la ricerca si fonda su un approccio multi-metodo che include l’estrapolazione di dati dal Web, la loro selezione, classificazione e analisi attraverso la metodologia della Sentiment Analysis, finalizzata a cogliere il “sentiment” (opinione) online sul patrimonio culturale locale e sulle sue implicazioni in termini di benessere collettivo. L’obiettivo principale è comparare le percezioni di territori inseriti nelle classifiche sulla qualità della vita sulla base di una serie di indicatori con quelle co-create nel Web al fine di approfondire le nuove prospettive teorico-metodologiche derivanti dall’utilizzo della Sentiment Analysis nelle indagini territoriali.


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Biografie autore

Valentina Erminia Albanese, Università di Pisa

Dipartimento di Civiltà e Forme del Sapere

Teresa Graziano, Università degli studi di Sassari

Dipartimento di Scienze Umanistiche e Sociali, dottore di ricerca in Geografia

Come citare

Albanese, V. E., & Graziano, T. (2021). The role of cultural heritage in wellbeing perceptions: a web-based software analysis in two Italian provinces. Il Capitale Culturale. Studies on the Value of Cultural Heritage, (24), 293–324.